Allstate
SSAM Support Serv Consultant I
Posted on Aug 21 Florida, FL 375 views
At Allstate, great things happen when our people work together to protect families and their belongings from life鈥檚 uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers鈥� evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.聽
Job Description
This position will contribute to the Sales Support & Account Management (SSAM) Department by developing professional expertise in particular subject matters. This position will develop an understanding of competitor practices and make change recommendations as appropriate for the Small or Mid-Market Team. Guided by professional standards, this position will provide technical and professional advice to internal and external customers. This position will feel comfortable analyzing information from a variety of sources, simplifying complex ideas, and recognizing items for escalation.
Key Responsibilities
• Develop and execute new and changing case implementations.
• Help support sales team through the coordination of marketing supplies and successfully transition case implementations to service team for ongoing support.
• Coordinate and collaborate with cross-functional teams to ensure completion of all tasks associated with management of accounts including implementation, ongoing service and issue resolution.
• Maintain reporting and records for all assigned accounts to ensure transparency and accurate recordkeeping.
• Proficient in all account set-up documents. i.e Customer Agreement, commission forms, custom enrollment forms.
• Identify areas of opportunity and provide feedback to management for improvements.
• Apply critical thinking skills to determine when to use the Escalation Process or when an exception is needed.
• Initiate and drive communications that will provide optimal working conditions for a successful customer onboarding and life cycle experience.
• Prioritizing work and assisting with team workload management.
• Partner with AB sales representative to provide thorough customer updates, broker feedback and other pertinent action items that impact sales effectiveness.
Education
• 4 year Bachelors Degree (Preferred)
Experience
• 2 or more years of experience (Preferred)
Supervisory Responsibilities
• This job does not have supervisory duties.
Education & Experience (in lieu)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Skills
Compensation
Compensation offered for this role is $45,600.00 - 78,337.50 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn鈥檛 just a job 鈥� it鈥檚 an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. 聽
You鈥檒l do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we鈥檝e proven that Allstate empowers everyone to lead, drive change and give back where they work and live.聽
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click 鈥溾�� for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click 鈥溾�� for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the 鈥淓EO is the Law鈥� poster click 鈥溾��. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click 鈥溾��. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company鈥檚 policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee鈥檚 ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Job Description
This position will contribute to the Sales Support & Account Management (SSAM) Department by developing professional expertise in particular subject matters. This position will develop an understanding of competitor practices and make change recommendations as appropriate for the Small or Mid-Market Team. Guided by professional standards, this position will provide technical and professional advice to internal and external customers. This position will feel comfortable analyzing information from a variety of sources, simplifying complex ideas, and recognizing items for escalation.
Key Responsibilities
• Develop and execute new and changing case implementations.
• Help support sales team through the coordination of marketing supplies and successfully transition case implementations to service team for ongoing support.
• Coordinate and collaborate with cross-functional teams to ensure completion of all tasks associated with management of accounts including implementation, ongoing service and issue resolution.
• Maintain reporting and records for all assigned accounts to ensure transparency and accurate recordkeeping.
• Proficient in all account set-up documents. i.e Customer Agreement, commission forms, custom enrollment forms.
• Identify areas of opportunity and provide feedback to management for improvements.
• Apply critical thinking skills to determine when to use the Escalation Process or when an exception is needed.
• Initiate and drive communications that will provide optimal working conditions for a successful customer onboarding and life cycle experience.
• Prioritizing work and assisting with team workload management.
• Partner with AB sales representative to provide thorough customer updates, broker feedback and other pertinent action items that impact sales effectiveness.
Education
• 4 year Bachelors Degree (Preferred)
Experience
• 2 or more years of experience (Preferred)
Supervisory Responsibilities
• This job does not have supervisory duties.
Education & Experience (in lieu)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Skills
Compensation
Compensation offered for this role is $45,600.00 - 78,337.50 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn鈥檛 just a job 鈥� it鈥檚 an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. 聽
You鈥檒l do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we鈥檝e proven that Allstate empowers everyone to lead, drive change and give back where they work and live.聽
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click 鈥溾�� for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click 鈥溾�� for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the 鈥淓EO is the Law鈥� poster click 鈥溾��. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click 鈥溾��. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company鈥檚 policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee鈥檚 ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
