Willis Towers Watson
Lead Associate, Health & Benefits Client Service Team
Posted on Aug 14 Detroit, MI 96 views
The Role
- Materially contribute to core health and benefits projects supporting the design and management of group medical, dental, wellbeing, life, disability, and absence management benefits for clients.
- Partnering with client service team leader to deliver superior project management
- Providing superior client service in response to everyday service issues and questions (eligibility, carrier coverage and claims issues, compliance, etc.)
- Preparation for client meetings (prepare agendas and materials, coordinate resources, etc.)
- Supporting vendor procurement, implementation, and optimization activities
- Providing benefit enrolment support, including preparing materials and presentations, verifying policy and plan information, and updating internal systems as necessary
- Contributing to completion of reports and administrative actions for clients including Form 5500 filings, policy checking and delivery, monthly reporting of client and carrier information, summary plan descriptions and certificates
- Supporting client service team leader in benefit plan analysis, design, cost savings and funding strategies
- Conducting review of client deliverables to ensure alignment to client objectives, leverage of optimal WTW services and solutions, and adherence to WTW professional excellence standards
- Facilitating benchmarking studies and other research; providing value added analyses and summaries
- Analysing and comparing vendor products, services, and contracts
- Building relationships internally and collaborating effectively on cross-functional teams
The Requirement:
- 4+ years’ experience in professional services, ideally gained in a benefit consulting/brokerage firm or health underwriting / actuarial function of an insurance company.
- Proven ability to manage multiple projects simultaneously and produce quality deliverables on time and within budget.
- Strong client service orientation and ability to respond to all communications effectively and in a timely manner
- Proven ability to identify and resolve issues
- Strong written and verbal communication skills
- Self-starter attitude and ability to work independently and as part of a team
- Strong analytical, creative. and integrative skills
- Excellent Microsoft Office skills, particularly in Excel and PowerPoint
- State Life and Health license required within 90 days of joining
