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As a Senior Associate within our Communication & Engagement Solutions Community, you will help our clients with communication and engagement strategies, HR and reward communications/digital solutions, and will be responsible for development and execution of measurable, results-based strategies and related deliverables that support changes and HR programs (including the employee experience, Total Rewards communications, organization transformation, the future of work, AI, wellbeing, benefits and culture). You will be responsible for drawing on your imagination, creativity and exceptional writing skills, as well as your ability to analyze information, develop conclusions and present content through clear, well-written communication in a variety of media formats.

Note:

Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role:

Key Attributes

• Navigator.

  Helps assess complex client needs to shape and deliver meaningful, relevant and actionable solutions that span across WTW capabilities and services.



• Influencer.

  Uses highly effective change management and communication skills and experiences to build trust and influence decisions that are critical to achieving the desired outcomes 鈥� for the business and client alike.



• Relationship builder.

  Easily builds rapport with others, quickly establishing a strong sense of confidence and trust.



• Human centric contributor.

  Applies a deep passion for 鈥� and understanding of 鈥� human behavior to everything we do, including selling, designing and delivering client solutions.



• Knowledge pursuer.

  Brings a thirst for learning, willingness and confidence to step out of the comfort zone to take on new opportunities and gain and grow from new experiences.



• Calm maker.

  Guides others through difficult situations and projects with an ability to be unflappable in the face of adversity.



• Excellence seeker.

  Brings a 鈥渨e鈥� versus 鈥淚鈥� mentality without ego or agenda and demonstrates a deep commitment and accountability to doing what it takes to get the work done with the high quality our clients expect and in a way that adheres to our company values of client focus, teamwork, respect, excellence and integrity.



• Dedicated collaborator.

  Sees potential and unique strengths of each team member. Values development of people through collaborating, providing two-way feedback, creating energy and cultivating a safe environment for colleagues to share, create, learn, develop and thrive.

Criteria / Role Expectations

Delivery

• Design, present and implement custom communication and change management strategies and programs for a broad range of HR programs, largely focused on talent and rewards elements (e.g., employee experience, Total Rewards, organization transformation, the future of work, AI, wellbeing and culture)
• Develop insights related to change management risks and impacts, and communicate those insights clearly and succinctly
• Translate complex concepts into compelling and engaging communications across various media, including print and digital, with an eye towards cutting-edge solutions and data integration
• Manage projects and client expectations, and raise appropriate issues to senior consultants
• Plan, organize, and successfully deliver on client engagements while ensuring these projects are on time, on budget, and within scope
• Contribute to new business development by drafting statements of work, project plans and budgets involving multiple workflow streams and client teams
• Partner with analyst and associate-level team members to review work, provide guidance and insight
• Contribute to the learning and development of team members through 鈥渙n the job鈥� feedback
• Contribute to the development of intellectual capital, new tools and approaches

The Requirements:

• 5-7 years communication or marketing experience. Consulting experience is preferred; experience working for traditional HR consulting firm or benefit brokerage firms is a plus
• Knowledge of current communication and change management trends, marketing and technology (digital and social media), and proven ability to apply that knowledge to client-focused solutions
• Experience working with graphic designers to craft the 鈥渓ook and feel鈥� of the communication platform
• A professional presence with polished and well-developed facilitation, written, web and oral communication skills, demonstrating creativity and technical expertise
• Experience facilitating, coaching and mentoring teams specifically to drive consensus, brainstorm and/or to gather data for a project(s)
• Proven ability to recognize and diagnose issues, work in teams, and leverage the resources of other related practices to address client challenges
• Ability to draw conclusions from data in a logical, systematic way
• Understanding of agile principles and design thinking
• Availability to travel on an as-needed basis
• Bachelor鈥檚 degree in liberal arts, graphic design, business or technology

EOE, including disability/vets