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“The coronavirus outbreak has reduced risk in some areas while, at the same time, changing and heightening it in others. The wider changes in society and industry brought about and accelerated by the pandemic are likely to have a long-term impact on claims patterns and loss trends in the corporate insurance sector.”

“Certainly, claims — with all of their moving parts in all of the lines of business — still present compliance challenges.”

“Stay home. … Just stay home. That will help you and help us. Do not try to drive through this high water.”

“The widening global protection gap is a huge opportunity for insurers to fulfill their mandate as risk absorbers and improve societal resilience. In times of crisis, households need risk protection. Å˽ðÁ«´«Ã½Ó³»­ is a key tool to help households reduce their financial vulnerability in disruptive environments.”

“This has been a tremendous period of time to identify blind spots. Where did you think you were protected versus where you’re not? As you took the plan off the shelf, if you will, and you put it into practice, what did work and didn’t work about applying that plan?”

If the court doesn’t reconsider, then in California, it’s hard to believe we’ll be able to switch our model to full-time employment quickly.

“What NotPetya really laid bare was this idea that if you’re selling a half-baked cyber coverage grant inside of some other policy, you’re playing with fire. And if you’re an insured, you’re not buying a product that’s fit for purpose.”

“We believe that COVID has resulted in a flight to quality and we are benefiting from this market dynamic.”

“Algorithms, bots and other technologies are not end-to-end solutions. These tools are highly localized and offer a narrow focus.”

“We may intervene and take further actions where firms do not appear to be meeting our expectations and treating their customers fairly.”