Å˽ðÁ«´«Ã½Ó³»­

The Property Claims Consultant provides claim strategy, consulting, and advocacy services to dedicated client. The Consultant will be responsible for maintaining relationships with internal & external contacts while providing high level, strategic claim consulting. They also help support growth, innovation, and ensure execution of the claim consulting services.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

• Advocate for prompt, optimal recovery on claims including payments
• Ensure quality and consistency in executing high level claim services to our client
• Engage our global network of professionals as needed
• Appropriate utilization of all systems as required
• Work with others as necessary to continually improve quality and innovation
• Monitor the performance of vendor partner’s services
• Directly handle complex cases or special requests from client
• Evaluate data to assess claim programs and identity solutions to improve quality and performance
• Promote collaboration and teamwork to produce comprehensive solutions to client
• Ability to prepare comprehensive coverage analysis
• Participate in strategic large client team meetings as required
• Manage the quality and appropriateness of client service agreements
• Regularly meet with Willis Towers Watson brokerage executives to ensure delivery alignment
• Maintain direct relationships with key client including (Risk, Legal, and Property Management)
• Be a visible sign of professionalism and direction for the practice
• Maintain local relationships with all major trading partners
• Review of release agreements for third party claims
• Respond to due diligence request for disclosure of claims/litigated matters
• Contribute to claim reporting analytics
• Origami data entry and utilization
• Cross line claims assistance with other lines i.e. Environmental

The Requirements

• 4-year college degree required; a Business-related field is highly preferred. Additional level(s) of education are a plus.
• Minimum of 5 years’ experience with Property Claim and/or Risk Control related position with some prior experience working at an insurance carrier or third-party administrator preferred.
• CPCU, AIC, or ARM within 3 years of obtaining this position or 5 years or more insurance industry experience exempt
• Property experience within real estate and hospitality required
• Must have appropriate licenses in their resident state
• Knowledge of Claim Handling & Claim processes and procedures
• Knowledge of laws, legal codes, procedures and processes involving insurance
• Analyze data and provide concise conclusions; communicate orally and in writing, and display versatility in working with different personalities
• Effectively communicate with senior management; evaluate information against a set of standards to verify correctness, and handle complaints, arbitrate disputes, and negotiate alternative solutions
• Handle multiple tasks simultaneously; obtain relevant technical information to support decision making or selling risk improvement programs, and work independently
• Computer skills relevant to Microsoft Office, Outlook, and web-based applications
• Interpersonal relationship skills with internal and external executives
• Project management skills
• Understand company products, services, global network, and industry practices
• Understand the process and value of basic data analytics and benchmarking
• Travel may be required

EOE, including disability/vets