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A Claims Advocate with at least seven years’ experience within the Construction, Energy, and/or Property & Casualty sector. Knowledge of US General Liability, Third Party Property Damage and Heavy Equipment claims is a key requirement. Deliver high quality Claims Service to our single client Bechtel, ensuring that Key Client Outcomes are delivered to pre-defined service standards.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

• Personally accountable for Key Client Outcome (KCO) 5, comprising:


• Claims paid as contract within reasonable time


• Ensure the prompt resolution of market-related loss issues and queries


• Ensure that all broking is prioritised and completed within targets and exceptions monitored and actioned until completion


• Ensure that all financial aspects (including but not limited to Uncorrelated Cash and Bureau debt) are managed and where possible pre-emptive action is taken at an appropriate level to avoid such issues occurring


• Build constructive relationships and lead correspondence with Client and associated underwriters, third parties and service providers, under the guidance of more senior Claims Advocates, and with due reference to the Client Service Proposition initiative


• Negotiate appropriate claims authorities and claims funds with insurers / reinsurers


• Immediate notification to insurers / reinsurers on receipt of advice of claim, responding where required


• Negotiate claims settlements with insurers / reinsurers, based on market knowledge, to minimise client loss (leading on contentious claims and with due regard to consequential loss)


• In the event of high-profile claims, work closely with Group colleagues and maintain internal and external communications with records of these being made as appropriate


• Travel as required (catastrophe losses or claims reviews)


• Support Sales team in conjunction with Claims Handlers by producing accurate and updated renewal information


• Work with Group colleagues to identify and capitalise on account penetration and cross selling opportunities within the client / prospect base


• Provide input on corrective action required to enhance process performance across Claims areas


• Ensure adherence to standardised Group policies and procedures, including all WEM and other regulatory requirements


• Monitor underwriter / reinsurer and service provider performance and take appropriate action as required to guarantee the client’s best interests


• Provide input to and reference the Willis Quality Index, as appropriate and required


• Provide input to more senior Claims Advocate on BU approach to Client Service Proposition by client stream


• Support more senior Claims Advocate in respect of appraisals and reviews, as required


• Oversee the provision of accurate management information, as required


• Take reasonable steps to support management and the Company in the management of the business risks applicable to area of employment, as set out in the BU risk register


• Participate in loss prevention and claims seminars, as required.

The Requirements

• Preferably with relevant professional qualification e.g. (ACII/FCII/CILA)
• Legal background would be helpful
• Skilled Query Management, Compliance Management, and Organisation and Prioritisations
• Knowledge/Experience in Market relationship management, London Market Negotiation and Technical knowledge

EOE, including disability/vets

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.