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The Role

• Strategy Development:

  
  
  
  

  • Develop and Implement Strategy:

    Create a global knowledge management strategy that aligns with the organization’s goals and objectives.
  
  

  • Content Quality and Accessibility:

    Ensure that all knowledge content is high-quality, up-to-date, and easily searchable. Tailor content to meet the needs of various audiences, including different skill levels and roles within the organization.
  
  

  • Continuous Improvement:

    Regularly review and refine the knowledge management strategy to adapt to changing organizational needs and industry trends.
  
  



• Leadership:

  
  
  
  

  • Team Management:

    Lead, mentor, and develop a team of knowledge management professionals. Provide guidance and support to ensure team members are equipped to perform their roles effectively.
  
  

  • Culture Building:

    Foster a culture of continuous learning and improvement within the team and the broader organization. Encourage innovation and the sharing of best practices.
  
  

  • Performance Management:

    Set clear performance expectations and conduct regular evaluations to ensure team members are meeting their goals.
  
  



• Collaboration:

  
  
  
  

  • Cross-Functional Partnerships:

    Work closely with various departments, including IT, HR, and business units, to identify knowledge gaps and develop solutions to address them.
  
  

  • Stakeholder Engagement:

    Engage with key stakeholders to understand their knowledge needs and ensure alignment with organizational priorities.
  
  

  • Knowledge Sharing:

    Promote a collaborative environment where knowledge is freely shared across teams and departments.
  
  



• Program Management:

  
  
  
  

  • Program Design and Development:

    Oversee the design, development, and delivery of knowledge management programs. Ensure these programs are aligned with business objectives and meet the needs of the organization.
  
  

  • Implementation and Monitoring:

    Implement knowledge programs and monitor their effectiveness. Make adjustments as needed to ensure they are achieving desired outcomes.
  
  

  • Resource Allocation:

    Manage resources effectively to support the development and delivery of knowledge programs.
  
  



• Content Management:

  
  
  
  

  • Content Creation and Organization:

    Oversee the creation, organization, and dissemination of knowledge assets. Ensure that content is accurate, well-organized, and easily accessible to all employees.
  
  

  • Content Governance:

    Establish and enforce content governance policies to maintain the quality and consistency of knowledge assets.
  
  

  • Content Lifecycle Management:

    Manage the lifecycle of knowledge content, including creation, review, updating, and archiving.
  
  



• Technology Integration:

  
  
  
  

  • Tool Selection and Implementation:

    Identify and implement advanced knowledge management tools and technologies to enhance information sharing and collaboration.
  
  

  • System Management:

    Oversee the management and maintenance of knowledge management systems. Ensure they are user-friendly and meet the needs of the organization.
  
  

  • Innovation:

    Stay abreast of emerging technologies and trends in knowledge management. Evaluate and integrate new tools and technologies as appropriate.
  
  



• Performance Measurement:

  
  
  
  

  • Metrics Development:

    Develop and implement metrics to evaluate the effectiveness of knowledge management initiatives. Ensure these metrics align with organizational goals.
  
  

  • Data Analysis:

    Analyze performance data to identify areas for improvement. Use insights to drive continuous improvement in knowledge management practices.
  
  

  • Reporting:

    Prepare and present regular reports on the performance of knowledge management initiatives to senior leadership.
  
  



• Stakeholder Engagement:

  
  
  
  

  • Promotion of Practices:

    Actively promote knowledge management practices across the organization. Ensure that key stakeholders understand the value of knowledge management and are engaged in its implementation.
  
  

  • Feedback Mechanisms:

    Establish mechanisms for gathering feedback from stakeholders. Use this feedback to improve knowledge management practices and ensure they meet the needs of the organization.
  
  

  • Alignment with Priorities:

    Ensure that knowledge management initiatives are aligned with organizational priorities and support the achievement of business goals.
  
  



• Best Practices:

  
  
  
  

  • Identification and Implementation:

    Identify best practices in knowledge management from within the organization and from external sources. Implement these practices to drive innovation and efficiency.
  
  

  • Continuous Learning:

    Encourage continuous learning and the adoption of best practices within the knowledge management team and the broader organization.
  
  

  • Benchmarking:

    Benchmark the organization’s knowledge management practices against industry standards and make recommendations for improvement
  
  

The Requirements

• 8 - 10 years of experience in knowledge management within a large global organization.
• Strong understanding of GBS and Centralization strategies.
• Able to move from technology captures to AI and Automation.
• Ability to work in a fast-paced and knowledge-driven environment while juggling multiple priorities.
• Ability to manage and motivate team members to optimize team effectiveness, collaboration and to work in a continuous improvement environment.
• Strong analytical abilities and experience in executing innovative approaches.
• Experience with working alongside and influencing stakeholders across different levels of seniority and successfully influencing outcomes.
• Excellent verbal and written communication skills, including the ability to comfortably engage with and build trust with remote teams and internal customers.
• Demonstrate a global, multicultural, and cross functional mind set.
• Possess strong change leadership and management skills to empower improvements drive change.
• Experience working in a shared services operations environment is a plus.
• Availability to travel as business requires.
• Advanced knowledge of various knowledge base and case management tools as well as Microsoft Office products and SharePoint.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits:

  Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Å˽ðÁ«´«Ã½Ó³»­, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)

• Leave Benefits:

  Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), (Washington State only)

• Retirement Benefits:

  Contributory Pension Plan and Savings Plan (401k).

EOE, including disability/vets

Same Posting Description for Internal and External Candidates