Allstate
Field Auto Adjuster - Milwaukee WI
Posted on Oct 10 Milwaukee, WI 287 views
At Allstate, great things happen when our people work together to protect families and their belongings from life鈥檚 uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers鈥� evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.听
Job Description
As a Field Auto Adjuster, you will play a crucial role in our Auto claims handling process by writing estimates directly at customer homes, repair shops, or tow yards. Your job will involve a variety of customer/shop interactions, including face-to-face, virtual, and written communication, as you assess and finalize estimates. With a diverse range of workstreams, including repairable estimates, total loss assessments, and virtual inspections, you will enjoy a dynamic and engaging work environment.
Job Title:听Field Auto Adjuster - Milwaukee WI
The world isn鈥檛 standing still, and neither is Allstate. We鈥檙e moving quickly, looking across our businesses and brands and taking bold steps to better serve customers鈥� evolving needs. That鈥檚 why now is an exciting time to join our team. You鈥檒l have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You鈥檒l do all this in an environment of excellence and the highest ethical standards 鈥� a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from life鈥檚 uncertainties so they can realize their hopes and dreams. For more than 89 years we鈥檝e thrived by staying a step ahead of whatever鈥檚 coming next 鈥� to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We鈥檝e been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.
We are the Good Hands. We don鈥檛 follow the trends. We set them.
Summary
A day in the life of the Field Auto Damage Adjuster, and what it takes to do the job!
As a Field Auto Adjuster, you will play a crucial role in our Auto claims handling process by writing estimates directly at customer homes, repair shops, or tow yards. Your job will involve a variety of customer/shop interactions, including face-to-face, virtual, and written communication, as you assess and finalize estimates. With a diverse range of workstreams, including repairable estimates, total loss assessments, and virtual inspections, you will enjoy a dynamic and engaging work environment. 听
Key Responsibilities:
The Customer Service Expert听鈥� you鈥檒l live into Allstate鈥檚 Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always.听
听
The Investigator鈥� you鈥檒l confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage.听
听
The Effective Communicator鈥� you鈥檒l use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You鈥檒l also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.听
听
The Negotiator鈥� You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
听
The Problem Solver鈥� you鈥檒l utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.听
听
The Recorder鈥� you鈥檒l protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You鈥檒l accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.听
Work Location
This position is a field-based role.听听To be eligible for this role, you must be located in the following locations:听Milwaukee, WI
Company Car
Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.鈥�
听听听鈥淧lease note, you may be required to attend 1-week of training that will take place in Wheeling, IL.鈥�
Preferred Qualifications
Notice of Licensing Requirement
Allstate Benefits
Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important you. Here are some of our offerings:听
To learn more about our benefits and programs visit AllstateGoodLife.com
Notes:
The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.
Compensation offered for this role is听$54,000.00-$89,600.00 per year听and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Good Hands. Greater Together. 鈩�
As a Fortune 100 company and industry leader, we provide a competitive salary 鈥� but that鈥檚 just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you鈥檒l have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.听For a full description of Allstate鈥檚 benefits, visit https://www.allstate.jobs/benefits/
Learn more about life at Allstate. Connect with us on听Twitter,听Facebook,听Instagram听and听LinkedIn听or watch a听video.
#LI-RF2
Allstate generally does not sponsor individuals for employment-based visas for this position.
Skills
Auto Estimating, CCC ONE, Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Mitchell Estimating, Results-Oriented
Compensation
Compensation offered for this role is $52,260.00 - 92,790.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn鈥檛 just a job 鈥� it鈥檚 an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. 听
You鈥檒l do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we鈥檝e proven that Allstate empowers everyone to lead, drive change and give back where they work and live.听
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click 鈥溾�� for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click 鈥溾�� for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the 鈥淓EO is the Law鈥� poster click 鈥溾��. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click 鈥溾��. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company鈥檚 policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee鈥檚 ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Job Description
As a Field Auto Adjuster, you will play a crucial role in our Auto claims handling process by writing estimates directly at customer homes, repair shops, or tow yards. Your job will involve a variety of customer/shop interactions, including face-to-face, virtual, and written communication, as you assess and finalize estimates. With a diverse range of workstreams, including repairable estimates, total loss assessments, and virtual inspections, you will enjoy a dynamic and engaging work environment.
Job Title:听Field Auto Adjuster - Milwaukee WI
The world isn鈥檛 standing still, and neither is Allstate. We鈥檙e moving quickly, looking across our businesses and brands and taking bold steps to better serve customers鈥� evolving needs. That鈥檚 why now is an exciting time to join our team. You鈥檒l have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You鈥檒l do all this in an environment of excellence and the highest ethical standards 鈥� a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from life鈥檚 uncertainties so they can realize their hopes and dreams. For more than 89 years we鈥檝e thrived by staying a step ahead of whatever鈥檚 coming next 鈥� to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We鈥檝e been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.
We are the Good Hands. We don鈥檛 follow the trends. We set them.
Summary
A day in the life of the Field Auto Damage Adjuster, and what it takes to do the job!
As a Field Auto Adjuster, you will play a crucial role in our Auto claims handling process by writing estimates directly at customer homes, repair shops, or tow yards. Your job will involve a variety of customer/shop interactions, including face-to-face, virtual, and written communication, as you assess and finalize estimates. With a diverse range of workstreams, including repairable estimates, total loss assessments, and virtual inspections, you will enjoy a dynamic and engaging work environment. 听
Key Responsibilities:
The Customer Service Expert听鈥� you鈥檒l live into Allstate鈥檚 Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always.听
听
The Investigator鈥� you鈥檒l confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage.听
听
The Effective Communicator鈥� you鈥檒l use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You鈥檒l also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.听
听
The Negotiator鈥� You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
听
The Problem Solver鈥� you鈥檒l utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.听
听
The Recorder鈥� you鈥檒l protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You鈥檒l accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.听
Work Location
This position is a field-based role.听听To be eligible for this role, you must be located in the following locations:听Milwaukee, WI
- This position is eligible for a monthly internet stipend of $80 to offset the costs of internet expenses
Company Car
Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.鈥�
听听听鈥淧lease note, you may be required to attend 1-week of training that will take place in Wheeling, IL.鈥�
Preferred Qualifications
- You have听24 months+ experience in auto Collision estimating using CCC or Mitchell.
- Proficient written and verbal communication skills to effectively interact with customers.
- Strong attention to detail and ability to write precise and comprehensive estimates.
- Comfortable with utilizing technology and various platforms for claims processing.
- Excellent time management and organizational skills to manage multiple assignments effectively.
- Valid driver's license and willingness to travel as part of the job requirements.
Notice of Licensing Requirement
- As a condition of employment, you may be expected to obtain an adjuster鈥檚 license in multiple markets
- All required licenses will need to be obtained within 60 days of hire
- You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal
- This role offers a sign on bonus of $1,000 if you have an active appraiser license or active adjuster license in TX, FL, or your resident state (current employees and candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus)
Allstate Benefits
Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important you. Here are some of our offerings:听
- Competitive salary based on experience and qualifications
- Medical, dental, and vision coverage
- Allstate pension plan and 401(k) savings plan
- Ayco financial coaching听
- Spring Health mental and emotional wellbeing resources
- Paid parental leave
- Adoption reimbursement听
- Paid time off
- Tuition reimbursement听
- Wellness incentives
To learn more about our benefits and programs visit AllstateGoodLife.com
Notes:
The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.
Compensation offered for this role is听$54,000.00-$89,600.00 per year听and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Good Hands. Greater Together. 鈩�
As a Fortune 100 company and industry leader, we provide a competitive salary 鈥� but that鈥檚 just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you鈥檒l have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.听For a full description of Allstate鈥檚 benefits, visit https://www.allstate.jobs/benefits/
Learn more about life at Allstate. Connect with us on听Twitter,听Facebook,听Instagram听and听LinkedIn听or watch a听video.
#LI-RF2
Allstate generally does not sponsor individuals for employment-based visas for this position.
Skills
Auto Estimating, CCC ONE, Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Mitchell Estimating, Results-Oriented
Compensation
Compensation offered for this role is $52,260.00 - 92,790.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn鈥檛 just a job 鈥� it鈥檚 an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. 听
You鈥檒l do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we鈥檝e proven that Allstate empowers everyone to lead, drive change and give back where they work and live.听
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click 鈥溾�� for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click 鈥溾�� for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the 鈥淓EO is the Law鈥� poster click 鈥溾��. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click 鈥溾��. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company鈥檚 policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee鈥檚 ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
