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Willis Towers Watson

Surety Assistant Client Service Specialist

Posted on Sep 30 Hartford, CT 390 views

The Assistant Client Manager provides support to the Client Service teams in all account management initiatives related to surety client’s accounts.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role



Essential Duties and Responsibilities:



  • Manage renewable business 60 days in advance
  • Manage and collect on accounts receivable items
  • Coordination with internal and external contacts to resolve accounting discrepancies
  • Support of new client onboarding processes
  • Management of required surety carrier documents
  • Support on new bond execution in surety carrier portals
  • Demonstrate ability to effectively communicate with internal and external clients/peers/surety carriers
  • Support other surety staff as needed or assigned
  • Attend client meetings as required


The Requirements



Knowledge, Skills and Experience:



  • Minimum 1 - 3 years of relevant working experience in a Surety environment
  • Å˽ðÁ«´«Ã½Ó³»­ related and other professional designations highly desirable
  • Possesses effective verbal and written communication skills
  • Possesses excellent interpersonal skills
  • Qualified candidates will be those who demonstrate effective verbal and written communication skills, strong time management, teamwork and prioritization skills, and highly effective customer service capabilities
  • Ability to handle multiple priorities using sound judgment and resourcefulness in a fast-paced environment
  • Strong decision-making capabilities
  • Must be results oriented
  • Ability to provide superior customer service to the client and the sureties
  • Strong organizational skills in prioritizing duties and multi-tasking, with the ability to consistently meet deadlines
  • Ability to learn and utilize EPIC
  • Independently carry out specific assignments and tasks


EOE, including disability/vets

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