Allstate
Hybrid Inside Property Adjuster Trainee - Inside 鈥揕ong Island City, NY
Posted on Sep 24 Long Island City, NY 518 views
At Allstate, great things happen when our people work together to protect families and their belongings from life鈥檚 uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers鈥� evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.聽
Job Description
A day in the life of an Inside Property Adjuster, and what it take to do the job!
As a Moderate Inside Property Adjuster trainee , you will be dedicated to providing exceptional service to our policyholders. Your primary responsibility will involve virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately. You will be interacting with customers, contractors, and vendors through various software platforms such as Xactimate and ClaimsX Video Collaboration. This communication will take place through different channels, including voice calls, email, and text messages. This role places a particular focus on water losses, ensuring that our customers receive the highest level of support and resolution for these specific claims.
You'll wear a few hats that will require a level of experience:
路 The Customer Service Expert 鈥搚ou鈥檒l live into Allstate鈥檚 Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Property claim. You lead with empathy, always.
路 The Investigator 鈥� you鈥檒l confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
路 The Effective Communicator 鈥� you鈥檒l use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You鈥檒l also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
路 The Negotiator 鈥� You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
路 The Problem Solver 鈥搚ou鈥檒l utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
路 The Recorder 鈥� you鈥檒l protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You鈥檒l accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.
Schedule:
路 During Training: Hybrid Employee - Queens, NY (Long Island City)
o Work from Home: Monday and Friday 8:00am - 4:30pm
o Work in Office: Tuesday - Thursday 8:00am - 4:30pm
路 After Training: Remote Employee
o Monday through Friday w/occasional weekend duty
o Hours: 8:00am - 4:30pm
Preferred Qualifications:
路 1+ years of previous customer service experience required.
路 Previous industry experience is highly desired.
路 Proficiency in using Xactimate and other relevant software for virtual assessments is preferred.
路 Ability to assess property damages and accurately determine claim coverage.
路 Excellent negotiation and communication skills to interact with customers and stakeholders remotely.
路 Ability to work independently and manage time efficiently in a virtual work environment.
路 Detail-oriented and organized, with a focus on delivering high-quality and efficient claim resolutions.
路 Must be located within the New York / New York metropolitan area
You鈥檙e provided with comprehensive training:
路 The training program is designed to help you build a claims foundation and understand the systems and processes in your day to day work
路 Ongoing training opportunities for continuous improvement happen regularly on the job
Notice of Licensing Requirement:
路 As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
路 If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.
Sign On Bonus:
路 You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.
**Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.
Allstate Benefits:
Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you鈥檒l enjoy a Total Rewards package that includes:
路 Competitive pay with needed support for continuous development and career advancement.
路 Flexibility in scheduling and a time off policy that helps support your work/life balance.
路 Initial and ongoing training to get you proficient in your new role.
路 Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.
#LIJ
Skills
Active Listening, Communication, Customer Centricity, Digital Literacy, Documentations, Empathy, Inclusive Leadership, Interpersonal Communication, Leadership, Learning Agility, Multitasking, Results-Oriented, Time Management, Working Independently, Written Communication, Xactimate
Compensation
Compensation offered for this role is $18.27 - 31.25 per hour and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn鈥檛 just a job 鈥� it鈥檚 an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. 聽
You鈥檒l do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we鈥檝e proven that Allstate empowers everyone to lead, drive change and give back where they work and live.聽
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click 鈥溾�� for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click 鈥溾�� for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the 鈥淓EO is the Law鈥� poster click 鈥溾��. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click 鈥溾��. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company鈥檚 policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee鈥檚 ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Job Description
A day in the life of an Inside Property Adjuster, and what it take to do the job!
As a Moderate Inside Property Adjuster trainee , you will be dedicated to providing exceptional service to our policyholders. Your primary responsibility will involve virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately. You will be interacting with customers, contractors, and vendors through various software platforms such as Xactimate and ClaimsX Video Collaboration. This communication will take place through different channels, including voice calls, email, and text messages. This role places a particular focus on water losses, ensuring that our customers receive the highest level of support and resolution for these specific claims.
You'll wear a few hats that will require a level of experience:
路 The Customer Service Expert 鈥搚ou鈥檒l live into Allstate鈥檚 Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Property claim. You lead with empathy, always.
路 The Investigator 鈥� you鈥檒l confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
路 The Effective Communicator 鈥� you鈥檒l use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You鈥檒l also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
路 The Negotiator 鈥� You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
路 The Problem Solver 鈥搚ou鈥檒l utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
路 The Recorder 鈥� you鈥檒l protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You鈥檒l accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.
Schedule:
路 During Training: Hybrid Employee - Queens, NY (Long Island City)
o Work from Home: Monday and Friday 8:00am - 4:30pm
o Work in Office: Tuesday - Thursday 8:00am - 4:30pm
路 After Training: Remote Employee
o Monday through Friday w/occasional weekend duty
o Hours: 8:00am - 4:30pm
Preferred Qualifications:
路 1+ years of previous customer service experience required.
路 Previous industry experience is highly desired.
路 Proficiency in using Xactimate and other relevant software for virtual assessments is preferred.
路 Ability to assess property damages and accurately determine claim coverage.
路 Excellent negotiation and communication skills to interact with customers and stakeholders remotely.
路 Ability to work independently and manage time efficiently in a virtual work environment.
路 Detail-oriented and organized, with a focus on delivering high-quality and efficient claim resolutions.
路 Must be located within the New York / New York metropolitan area
You鈥檙e provided with comprehensive training:
路 The training program is designed to help you build a claims foundation and understand the systems and processes in your day to day work
路 Ongoing training opportunities for continuous improvement happen regularly on the job
Notice of Licensing Requirement:
路 As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
路 If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.
Sign On Bonus:
路 You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.
**Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.
Allstate Benefits:
Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you鈥檒l enjoy a Total Rewards package that includes:
路 Competitive pay with needed support for continuous development and career advancement.
路 Flexibility in scheduling and a time off policy that helps support your work/life balance.
路 Initial and ongoing training to get you proficient in your new role.
路 Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.
#LIJ
Skills
Active Listening, Communication, Customer Centricity, Digital Literacy, Documentations, Empathy, Inclusive Leadership, Interpersonal Communication, Leadership, Learning Agility, Multitasking, Results-Oriented, Time Management, Working Independently, Written Communication, Xactimate
Compensation
Compensation offered for this role is $18.27 - 31.25 per hour and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn鈥檛 just a job 鈥� it鈥檚 an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. 聽
You鈥檒l do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we鈥檝e proven that Allstate empowers everyone to lead, drive change and give back where they work and live.聽
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click 鈥溾�� for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click 鈥溾�� for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the 鈥淓EO is the Law鈥� poster click 鈥溾��. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click 鈥溾��. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company鈥檚 policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee鈥檚 ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
