Å˽ðÁ«´«Ã½Ó³»­

Willis Towers Watson

Senior Associate (Client Service Team)

Posted on Nov 17 Arlington, VA 572 views

Willis Towers Watson’s Health & Benefits Practice designs and deploys cutting-edge employee benefit and reward programs for today’s leading employers. This client-facing position leverages established competencies and advanced knowledge expertise related to Health and Benefits to best service clients.


  • Responsible for servicing client priorities within the Human Resources Department

  • Understand the client’s business, goals, and service level expectations.

  • Deliver the Willis Towers Watson best in class tools and resources.

  • Embrace and demonstrate our corporate values: Client Focus, Teamwork, Integrity, Respect and Excellence

  • Possesses and applies in-depth knowledge of the benefits and insurance industry, including processes.

  • Knowledge of health and benefits insurance products

  • Experienced in implementing and communicating new benefit plans.

  • Benefits administration experience and knowledge, including but not limited to ongoing management of the systems, coordinating transfer of data to external contacts for services, premiums and plan administration, oversee maintenance of employee benefits files, maintain group benefits database and update employee payroll records.

  • Document and maintain administrative procedures for assigned benefits processes.

  • Coordination and implementation of new plans

  • Design and distribute materials for benefits orientations, open enrollment and summary plan descriptions.

  • Communication of new plans, changes and recommendations to designated audience.

  • Management and resolution of day-to-day services and HR issues

  • Serve as primary contact for plan vendors and third-party administrators.

  • Develop communication tools to enhance understanding of the company's benefits package.

  • Other duties as assigned.


  • 5+ years of employee benefits experience working with a brokerage firm and/or part of a Human Resources team member
  • Union experience and government contracting experience is preferred, but not required
  • Strong verbal and written communication skills, in addition to strong presentation skills
  • Must be a team player
  • Ability to establish priorities, work independently, and proceed with objectives with limited supervision
  • Ability to work in a fast-paced environment juggling multiple priorities
  • Advanced skillset and proficiency with Microsoft Word, Excel, and PowerPoint, in addition to web-based applications
  • Strong interpersonal skills
  • Effective presentation skills
  • Demonstrate a commitment to building new skills.


Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Å˽ðÁ«´«Ã½Ó³»­, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)

Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (Washington State only)

Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans. If Level 38 or more senior role is in Washington State, you must add the retirement benefits paragraph to the job description.

More From Willis Towers Watson

Lead Auditor

Posted on Apr 17 Atlanta, GA 912 Views

Property Broker

Posted on Jul 10 San Francisco, CA 703 Views

Health and Benefits Associate

Posted on Mar 28 Nashville, TN 749 Views

Client Manager

Posted on Mar 25 New York, NY 679 Views

Senior Client Advocate – Personal Lines

Posted on Jan 11 Tempe, AZ 658 Views

Related Job Listings

Willis Towers Watson

Lead Auditor

Posted on Apr 17 Atlanta, GA 912 Views

Willis Towers Watson

Health and Benefits Associate

Posted on Mar 28 Nashville, TN 749 Views

Willis Towers Watson

Health & Benefits Analyst - Placement Specialist

Posted on Mar 19 Dallas, TX 607 Views

Willis Towers Watson

Senior Associate - Health and Benefits

Posted on Aug 29 Pittsburgh, PA 644 Views

Willis Towers Watson

Lead Associate - Health, Equity & Wellbeing

Posted on Feb 9 New York, NY 641 Views